Vietnam Tour Company

Hoang-Anh

Chief Executive Officer

Vietnam Holiday Advisor has been managed and developed by Viet Holiday Travel, a Vietnam tour company founded in early 2005 by a Vietnamese tour guide named Luu Hoang Anh. Viet Holiday Travel has so far worked under the travel license issued by Vietnam National Administration of Tourism. We are specializing in designing the custom holidays & private package tours to Vietnam, Cambodia, Laos, Myanmar and Thailand as well as handling all ground services related to travel.

 

Vision – Mission – Commitment

+ Becoming the most caring tour operator / travel agent especially concerning tour quality and customer services in Indochina and Southeast Asia.

+ Assisting individuals, groups and families in planning and selecting the right travel options to match their specific travel needs in each desired destination as well as ensuring satisfied 100% customers services delivery.

+ Our commitments as a sustainable and responsible travel business are core to our purpose and values, our company policies and tour programs are focused on respecting, protecting and benefiting our customers, employees, communities and environment.

The reasons why you travel with us are

+ Local Experiences: We have an experienced team of travel consultants who are constantly inspecting in order to provide you with a completely honest view of what the destinations, hotels, transfers, restaurants and so on are really like.

+ Prompt Response: We will surely provide fast and detailed response to you within 3-6 hours right after having received your questions / inquiries.

+ Tailored Made Tour & Holiday Specialist: We have various options for your travel package. Especially, we can create the ultimate tailored made tour itineraries based on preferences & budget for individuals, couples, groups, families, and holiday lovers.

+ Quality & Safety Services: Apart from providing you with our excellent services, safety is one of the most important criteria our company cares about to make sure your trip goes smoothly and pleasantly from the beginning till the end of the tour.

+ Competitive Prices: Our first priority is always to deliver top quality tours and services but we also believe we offer reasonable prices too. We will generally try to match any genuine like-for-like quote, so please contact us if you would like to discuss your requirements.

+ Customer Care 24/7: We do understand that sometimes you want to contact with a real person right away so we can be contacted on +84913011410. Please be advised that we care about you before, during and after a tour.

+ Money Back Guarantee – Satisfaction Guarantee: Most of our services deliver smoothly but if there is a problem with your tour and you are not satisfied with our services, then Vietnam Holiday Advisor ensures that a refund will be made.

Travel License  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Tour Price Tour prices are quoted per person in US dollars and valid from 30 Sep 2015 to 30 Sep 2016. Prices are net and inclusive of service charge and 10% VAT tax and subject to change according to market fluctuation without notice. Please check with Vietnam Holiday Advisor for confirmation of prices prior to booking

 

2. Reservations Reservations should be made through Vietnam Holiday Advisor at least 14 days in advance of departure. Late bookings up to 3 days in advance will be accepted on selected tours only, but are subject to the availability of accommodation and flights.

 

3. Visas Tour participants shall ensure that they comply with all the visa and health requirements of the countries they intend to visit. If in doubt, tour participants are advised to consult Vietnam Holiday Advisor

 

4. Deposits and final payments Deposits and final payments must be made as follows:

 

         Booking Request                      Booking Due                Final Patment Due
60 days or more before departure US$500 per person (excluding infants), payable upon tour confirmation  At least 30 days Before departure
59-30 days or more before departure US$200 per person (excluding infants), payable at time if booking Immediately upon tour confirmation
29-15 days or more before departure US$200 per person (excluding infants), payable at time if booking At time of booking in person

 

Please note that all deposits are non-refundable once the tour is confirmed. A tour is confirmed when all of the following tour elements are confirmed: 1. Hotel Accommodation 2. Transportation 3. Sightseeing (where applicable) 4. Air Seat

 

5. Mode of Payment You can either pay by credit card or bank transfer based on the following details

+ Credit cards: A charge back form will be sent to you so that you can complete it and fax it back to us.

+ Bank Transfer: Bank Name: Vietnam International Commercial Joint Stock Bank

Account Name (Beneficiary): Luu Hoang Anh

Account Number: 040840060000343

Bank Address: 38 Dao Tan St, Ba Dinh District, Ha Noi, Viet Nam

SWIFT code: VNIBVNVX

Note: All bank charges and transfer fees are on your side.

 

6. Amendments, cancellations and refunds All modifications and extensions must be made at the time of booking. Any subsequent changes are subject to an administrative fee of US$200 per person per amendment, plus any other applicable cancellation fees as imposed by Vietnam Holiday Advisor, and such fees are due immediately when the amendment request is made. No amendment will be accepted within 3 days prior to departure, and no change may be made after travel has commenced.

The following charges will apply in the event of cancellation prior to tour commencement:

 

Cancellation Cancellation Charge

 a) 30 or more days before departure

 

b) Less than 25 days before departure

 

c) Less than 15 days and No Show

25% of tour cost

 

50% of tour cost

 

100% of tour cost

 

7. Children / Infants Prices quoted are for children under the age of 12 years on the date of departure, and sharing a twin room with 2 adults. An infant (under 2 years of age) will be charged at an infant rate. Please check with Vietnam Holiday Advisor for price details.

 

8. Change of Itinerary No change can be made to the printed itinerary, unless by Vietnam Holiday Advisor in accordance with the provisions herein, once travel has commenced. Unused portions of the itinerary and any extension nights including hotel accommodation, sightseeing tours, air fare or other items included in the tour, are not refundable.

 

9. Special requests Please note that special requests such as diet (accommodation meals), room location/type, a particular facility at a hotel, a particular view, etc. are not guaranteed and form no part of your booking with us. In view of the large number of requests made we are unable to advise you before departure if they cannot be met.

 

10. Comments and suggestions We hope you enjoy traveling with Vietnam Holiday Advisor. If you would like to make any comments or suggestions, please click here to use our online feedback form or write directly to our Chief Executive Officer at: hoanganh@vietholidaytravel.com

 

11. Liabilities (I) Viet Holiday Travel shall not under any circumstances be liable, in contract, tort or otherwise, for:

 

(a) any of the expenses, damages or losses incurred or sustained by any tour participant which arise from or as a result of the delay or cancellation of any scheduled flight;

 

(b) any of the expenses, damages or losses incurred or sustained by any tour participant which arise from, or as a result of, changes in the travel programs, routes or timetables, provided that, in the case of such changes which result in a decrease in the cost to Vietnam Holiday Advisor, an amount equal and limited to such decrease only shall be refunded to the tour participant.

 

(c) any of the expenses, damages or losses incurred or sustained by any tour participant which arise from or as a result of the missing of the flight due to the tour participant’s failure to comply with airline check-in and boarding procedures.

 

(II) It is also expressly declared that Vietnam Holiday Advisor acts only as agents for the owners or contractors providing the means of transportation or other services during the course of the tour. All tickets for such means of transportation or other services are issued subject to any and all terms and conditions under which such services are offered or provided, (details available upon request) and the issuance and acceptance of such tickets shall be deemed to be consent by the tour participants to the further condition that Viet Holiday Travel shall not be or become liable or responsible in any way for any loss, damage, injury, accident, delay, changes in schedule, hotel overbooking or other inconveniences to the tour participant, or to the property or effects of such tour participant, howsoever caused by such means of transportation or other services.

 

12. Force Majeure Vietnam Holiday Advisor has the sole and absolute discretion to cancel or shorten the duration of any tour in the event of force majeure, hostilities, accident or other circumstances beyond the control of Vietnam Holiday Advisor which renders it necessarily, Vietnam Holiday Advisor’s reasonable opinion, that such steps be taken. Vietnam Holiday Advisor shall be relieved of all liabilities and obligations resulting therefrom, upon notice to the tour participants and full refund of any amount paid for the tour or the unused portions of the tour, as appropriate.

MEET OUR TEAM

Our team of local travel experts have spent almost 15 years in the travel industry, and our knowledge of the Indochina’s most inspiring places is unrivaled. We are experienced, opinionated, and discerning, and we believe that travel is one of life’s ultimate joys—it never fails to inspire us, expand our perspectives, or fill us with wonder and gratitude. We are constantly inspecting in order to provide travelers with a completely honest view of what the hotels, destinations, restaurants and etc are really like.

 

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Lan Cham
Tour Manager

Graduated from National University with a degree in tourism and hospitality management in 1999, she soon realized her dream and became a tour guide at a local travel company based in Hanoi. Having been in this position for 6 years, she wanted to be a tour organizer that would provide larger travel services, and hence, in late 2005, she became an official member of Viet Holiday Travel.

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Hoai Giang
Sales Executive/Tour Operator

She grew up in Hanoi and graduated from Hanoi University with a degree in English. She works closely with other Viet Holiday Travel’s colleagues as they request and double-check every booking and reservation before assembling the final package. Giang lives with her husband and one daughter in Hanoi.  In fact, she is the most thorough one in the office.

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Hong Dzung
Sales Executive/Tour Operator

She is from Bac Ninh where is well known for Quan Ho folk songs and handicraft villages. She graduated from Foreign Language College in 2005 with a Bachelor’s degree in English and right then was thrilled to join Viet Holiday Travel as a tour operator. In her free time she enjoys traveling with her beloved family and spending time in the beautiful outdoors.

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Phi Trang
Cashier

She is born in Thai Binh, where is known as “granary” of Vietnam. Graduated from Community College with a degree in accountancy, she involved in Viet Holiday Travel as a cashier in 2010. She is the youngest person in the office and her obsessed idol is a K-Pop star called Lee Mint Ho. She is sociable and likes traveling, chatting and partying out with friends.

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Duy Long
Product Developer

After graduating from RMIT University in Hanoi with a Bachelor’s degree in commerce in 2009, he started his career as a business development officer with a state company. He soon realized that the conditions there were stifling. He tried, over some time, to change careers and jobs and finally decided to join Viet Holiday Travel to satisfy his passion for travel.

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Thu Ha
Chief Accountant

With a Bachelor’s degree in finance, she typically is responsible for overseeing all aspects of company’s accounting function that consists of preparing  monthly,  quarterly & annual  financial  reports, maintaining accurate and up to date records of all financial  transactions, re-conciliating bank  statements, ensuring appropriate financial  control in line with Vietnam legislation.

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Xoan Nguyen
Sales Representative in Canada

She was born and grew up in Quy Nhon, one of the most famous beach destinations in Vietnam. Graduated from International University in Ho Chi Minh City with a Bachelor’s degree in marketing in 2009, she worked for some different private companies before joining Viet Holiday Travel as Sales and Marketing Representative. She now lives in Canada.    

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Sharon Slater
Sales Representative in UK

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Tran Trung
Website Manager

After graduating from Hanoi’s National University with a Bachelor’s degree in IT, since 2005 he has started to work as a website manager in charge of publishing content, maintaining continuity of themes, designing layout, streamlining navigation and increasing online presence to potential customers. He now lives in Hanoi with her wife and two children one boy and one girl. 

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Nam Dong
Tour Leader

He was born in Hanoi, where he grew up too. His knowledge of Vietnam is of the highest standard. He is fun, always positive and ensures that travelers have wonderful trips. Apart from being a tour leader, he has a little “Junk Shop”, which is not only helping him get more money from but also where he spends his free times on painting. Dong lives with his wife and two sons in Hanoi.

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Thien Anh
Tour Leader

He is married with 2 daughters, Thien Anh became a tour guide after having graduated from Hanoi’s National University of Foreign Language with a Bachelor’s degree in English in 1997. He has a great source of knowledge and provided valuable insight into the history and cultural aspects of Vietnam. He is a dedicated, punctual and entertaining guide.

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Cong Ha
Tour Leader

Words can not express how excellent Ha is. His knowledge, attention to every detail and enthusiasm for guiding people around are incredible. Travelers particularly respect his awareness of safety at all times and his professionalism in dealing with difficulties wherever they arise. He always goes out of his way to solve problems for other participants.

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